INSIDE OUR COMPANY

Managed by experience, driven by innovation

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Client Satisfaction Rating

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Fortune 500 Clients

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Of Moving Corporations

Service Principles

THOUGHT LEADERSHIP

It would be hard to find practices more active in change than mobility and talent management. Part of being an agile organization means remaining self-aware of how your operations reflect industry trends and changes. We actively look for ways to implement innovative and modern moving strategies that will progress our clients' teams

OPENNESS & ACCOUNTABILITY

The moving industry is an opaque world to most, but Findlay provides clarity in every touchpoint with clients. With transparency, openness and modern organizational processes, we minimize operational risks and hold our team to a high level of integrity. We are committed to the long-term success of our clients and our company which can only be done through by treating both internal and external stakeholders with the utmost respect

SAFETY

Findlay acknowledges that it has an obligation to conduct its business, as reasonably practicable, without endangering its staff, visitors, or the environment

SUSTAINABILITY

Findlay is committed to going beyond its environmental responsibilities and pushes our industry for cleaner practices. As part of our strategy, we have processes in place that efficiently use our resources through normal day-to-day operations

ONGOING LEARNING & DEVELOPMENT

To achieve the Findlay standard of service, we have made a company-wide commitment to quality by investing significantly in ongoing staff training and development in the form of local and national training forums

DATA SECURITY & CONFIDENTIALITY

It seems like our data exists freely in today's digital world. But at Findlay, we strictly use a best-of-breed security tool when handling our customers’ sensitive and confidential information. All of our employees must undergo specialized training to learn the proper way to handle sensitive customer data

Read more about Findlay's commitment to innovation

To someone on the outside, mobility may seem a transactional industry, but to the HR, People, Mobility and Sourcing teams we know the complexity and opaque nature of the moving world. 

Findlay’s team is highly experienced, but we aren’t all movers by trade. Coming from consulting, finance, supply chain, and tech startups, the floor is filled with a diverse workforce that brings unique moving strategies to each project.

Our culture of continuous improvement requires being “in the know” on not only the latest mobility practices but also the hyper-growth world of our clients. We combine this knowledge into the most fitting program for our clients

Not seen by the outside world are the many moving pieces of the mobility industry. The many layers add complexity that many corporate teams don’t have the bandwidth or patience to sift through. Findlay understands the value of clarity and simplicity when it comes to moving services and we try to implement each at every point during a moving project. Whether it’s pricing, communication, or resource usage, we will provide clear logic for each.

Openness towards clients flows from our culture. Findlay’s team has full ownership of their positions but keeps open communication to ensure we are developing our clients’ programs together

It is an important duty of Findlay, in the conduct of its business operations, to ensure a safe and healthy working environment for all its employees and clients. We understand the fact that this implies a corresponding duty of ensuring that necessary equipment and training is provided to fulfill this obligation

It’s true. The earth is, unfortunately, warming up and being beset by unnecessary trash. We have taken a commitment to limit our own footprint in the hopes it will inspire partners in the industry.

Findlay has established a sustainability policy throughout all business units. As part of Findlay’s continuous process improvement, assigned personnel consistently research and implement processes and procedures to that are more sustainable in nature.

We have measure in place that aim to reduce the environmental impact of our equipment used during normal daily operations. Findlay proactively researches and implements new procedures for reducing gas emissions, conserving energy, and recycling material used in operations. We understand we are in a material dependent industry and therefore we run on the guidelines:

  • Purchase and use only materials that are easy to recycle
  • Adopt structures that facilitate recycling
  • Prioritize use of recycled materials
  • Reduce use of substances that impact the environment

Being able to deliver and execute the strategies we design with clients requires continual onsite training and development. Moving and move program management need technical skills that can’t all be learned instinctively and we have an environment that invests heavily in our team for growth in these skillsets.

Findlay’s production staff is full-time, dedicated moving professionals. Regardless of their experience prior to joining Findlay, they are required to undergo our 80-hour in-house training program before being certified as Findlay crew members. Furthermore, all production staff subsequently attends a two-day refresher seminar on a quarterly basis.

Preparing household goods and specialized equipment for transport requires skill, special materials, and extra care and attention. All production staff have extensive training and a great deal of experience in specialized handling, packing, and crating techniques and materials to ensure that everything arrives at the destination in the exact condition as at the origin

Digital transformation has greatly improved the way in which the moving industry operates and interacts with its clients. However, some changes have been too rapid for security infrastructure to keep up and, like all industry, there are concerns around personal data. Findlay understands the sensitivity of the data we process and maintain. We have the highest security when it comes to data management and are always reviewing our infrastructure to ensure top-level privacy.

*Protecting data integrity and security is a major part of the C-TPAT program.  Findlay has met all of the Department of Homeland Security’s criteria for protecting and maintaining data security and integrity